Returns & Exchanges
We are committed to selling high-quality products, which we hope you’ll enjoy using, but we also know that, for one reason or another, there may be occasions when you need to exchange or return something you’ve bought.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt, or email payment confirmation as you might need it as proof of purchase in the event of any after-sales queries.
Suspected damaged goods should be signed for as ‘Unchecked’ allowing you more time to examine what you have received in full.
Products that have clearly and visibly been damaged in transit without returning them to the driver. Your transit guarantee against Product damage is terminated once the goods have been signed for.
If you are wanting to return your item as a result of no longer requiring it, and you have disposed of your packaging, we will not be able to accept your return for a refund. All items that are being returned must be in an ‘As Received’ new condition in the all the original packaging.
IF I CHANGE MY MIND WITHIN 30 DAYS
Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund. The buyer is responsible for the return carriage charges. (see below)
If you’d like to return something we’ve delivered, just email us on firstname.lastname@example.org and unless otherwise stated we’ll collect it for a charge of £70.00 for each oven, accessories will be charged at £10.00 per carton.
Our 30-day money-back guarantee does not affect your statutory rights.
IF THERE’S A FAULT WITH THE PRODUCT
We want you to be delighted with your DeliVita products. Please contact us by phone or email (email@example.com) if you find a fault with your oven upon delivery. We will try to find a suitable solution to ensure this is resolved as quickly as possible.
Again, suspected damaged goods should be signed for as ‘Unchecked’ upon delivery allowing you more time to examine what you have received.
If you’ve had the product for up to 1 year and you have a fault that is considered to be a product and /or manufacturing fault, we’ll repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund. Please contact us if you are experiencing problems with your oven via email at firstname.lastname@example.org
DISTANCE SELLING REGULATIONS
To cancel, you can email us on email@example.com quoting your order number. You can cancel any time from placing your order up to 24 hours later, on working days (so not including Saturdays, Sundays or public holidays). You must take reasonable care of the item(s). Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price. We can arrange collection free of charge (unless otherwise stated on the delivery note). All items should be in ‘as new’ condition with original packaging and in a saleable condition.